Why My Statement Shows $0 Balance
Effective July 1, 2025, Voya Financial® (Voya) will replace Empower Retirement™ (Empower) as
recordkeeper for several plans administered by MSRS.
Voya was selected by MSRS as a result of a thorough vendor selection process.
MSRS will continue to administer your plans. We’ll answer your calls; provide counseling and education
regarding your retirement plans; and process investment and withdrawal request.
Confirmation that your assets have transferred to Voya
You will receive two statements in July to report the transfer of your assets to Voya.
- Empower will send a statement that shows your account activity from January 1 through June 24, 2025. The ending account balance on this statement will be $0. Don't be alarmed -- it simply means your accounts assets were moved to Voya.
- Voya will send you a conversion notification for the period of June 24 through June 30, 2025. The notice will show the account balance transferred from Empower to Voya as of the market close on June 24, 2025. This will allow you to reconcile your account.
Questions?
See Changes Coming to Your MSRS-Administered Plans or call MSRS at 651-284-7730 or 1-800-657-5757.